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What happens if I forget my password?
If you forget your password, please click on the ACCOUNT button in the upper right hand corner. Then, 'Forgot your Password?' link. The password recovery email will be sent to the email address provided from your Contact Information. The email will contain a link which will redirect the user to the 'Manage Account' section, where the password can be updated.
What determines which listings appear as Featured Listings on the Home Page and main Listings page?
Only Diamond Listings appear as Featured Listings, and they are then randomly rotated.
What do the numbers mean that appear after categories?
These numbers illustrate the total number of items registered under that category.
Why am I receiving an 'Account Locked' message?
If you attempt to access your account and type in an incorrect password 5 times the account will lock for 1 hour. This is for security reasons.
Do I have to have a profile to add my company?
Yes. Your profile tells us who to contact regarding listings. The email on file will receive all notifications.
What is the difference between a listing and a profile?
A profile is an account on the site you can use to create and manage listings. The profile also gives you other access to site features, such as marking a listing as a favorite. You can add an unlimited amount of listings within a profile.
Why should I upgrade my listing?
There are many benefits to upgrading your listing. Your company will get greater visibility and potential customers will learn more about your company. Please visit the Add Your Company page to view the features of each level.
How can I pay for my listing?
You can pay by PayPal or by credit card. Your payment includes one year of the chosen level. You can renew your subscription at any time. You will be contacted 30 days from expiration so you can renew your upgrade. You must pay for your listing before it will appear on the site.
What if my country does not appear when adding information to my listing?
Contact web@stmediagroup.com.
What categories will I show up in?
You will show up in all of the categories you added when creating your listing. When you choose a subcategory, you will appear in all related parent categories as well.
What happens if I do not renew my listing at its current level?
Your listing will become a basic listing and all upgrade features will be disabled.
How will I know when my listing is live?
You will receive an email notification whenever your listing changes status. You will know when your listing is approved and live on the site.